General Terms and Conditions

Please review the following terms and conditions of the hotel

  • To guarantee your reservation, a valid payment card is required
  • Advance payment for guests without a credit card is accepted within 10 days from the time of making a reservation.
  • Hotel check-in is possible after 16:00 on the day of arrival.
  • Hotel check-out must be until 11:00 on the day of departure.
  • Pass due check-out will be of an additional charge.
  • Pricing includes all taxes and the costs of the reservation.
  • Children aged 14 years and older are treated as adults, and are therefore charged with the full price. When booking, the children of such age must be considered as adults.
  • The total amount is paid at the front desk when leaving the hotel
  • If you wish to change or cancel an existing reservation, you can do it in the 'on-line' system, in accordance with the terms of cancellation of reservation.

Fees: 9.50% VAT is included. Tourist tax amounts to € 0.73 per person per day, children 7-18 years  0.37€ is included ( LUKOV DOM, GRMOVŠKOV DOM ) and 0,92 € per person per day, children 7 – 18 years 0,46 € ( HOTEL SLOVENJ GRADEC ) .

For further information, please contact us by e-mail: rezervacije@kope.si.

We reserve the right to opt-out or change the reservation if there was an abuse of the reservation system, or the failure was due to negligence on the part of the user.

TERMS OF CACELLATION OF RESERVATION

If something unexpected happened and you can not attend your holidays, as you planned, please read following terms and conditions of cancellation.

  •  In case of cancellation 31 days before arrival cancellation is free of charge
  • In case of cancellation from 30 to 15 days before arrival, we charge 25% of the value of a reserved trip.
  • In case of cancellation from 14 to 8 days before arrival, we charge 50% of the value of a reserved trip.
  • In case of cancellation from 7 to 2 days before arrival, we charge 65% of the value of a reserved trip.
  • In case of cancellation on the day before arrival or if you do not then present
  • ("NO-SHOW") you will be charged 80% of the value of a reserved trip.

If the guest leaves the hotel early, his payment will not be refunded !

Credit cards (Activa, Maestro, MasterCard, Visa, Visa Electron)

We would like to inform you that the new method of online payment makes the concerns about data security of your payment card, totally unnecessary. The new online payment system allows information on the card number and CVV code to be entered exclusively on the safe sites of the bank. As a trader or seller, we do not have information to these data. If you choose to pay by credit card you will be redirected to a website operated by Activa processing center, with which we have a contract on admitting the card.

The novelty represents the secure online payment service of international card schemes Visa and Mastercard. The trademarks shown below of Verified by Visa and Mastercard SecureCode allow you to use your smart card and portable reader to be purchased online using an electronically signed single code. In Slovenia, the Verified by Visa and Mastercard SecureCode issupported by the Bank of Activa (more information can be found on the website www.activa.si).

We offer the cardholders the safest online business, regardless of the type of card - either a credit or debit.